Technology professionals have consistently been leaders in using online communities for professional benefit. Forums such as Google or Yahoo Groups, Tech Target, ITNinja, and others have delivered important forums where technical problems are discussed and solved, helping systems administrators and other IT professionals do their jobs.
The following report is based on a survey of IT professionals conducted in June 2007. The goal of the survey was to gather data about the value and impact of online communities including the level and patterns of use, perceived benefits, accuracy of content, and time saved by using community-based information to address and resolve issues. Additionally, information was gathered about areas where improvements could be made to online communities for IT professionals.