“
The Dell KACE Appliance solution is probably the best investment I think we've made for the function we get back...I don't think we would be able to operate the same way without it.
”
Nick Hidalgo, Director of IT
Redner's Markets Inc.
Home / Support / Production Appliance Support / Technical Support

Technical Support



Support tickets: Open a new ticket
E-mail: support@kace.com
JumpStart: jumpstart@kace.com
Lost password: Password reset request


US & Canada


Live chat: Start a chat session
Phone: (888) 522-3638
Hours: 24 hours / 5 days a week
(8pm CST Sunday through 8pm Friday CST. Outside 7am-8PM CST service provided through phone only.)
M300 Customers:  Along with email support, phone and live chat support available Monday-Friday 7am-8pm CST.
Support Guidelines:


Brazil


Phone: 0800 722 3300 Extension: 2004, Language: Brazilian Portuguese
Hours: Monday-Friday, 9:00am-6:00pm BRT
Support Guidelines:


Latin America


Hours: 24 hours / 5 days a week (Mon-Fri)
Support Guidelines:

Country Phone Extension Language Support Guidelines
Argentina 0-800-6660153   Spanish/English
Chile 800-571222 (CTC) or 1230-020-3329 (ENTEL)   Spanish/English
Mexico 001-866-954-4653   Spanish/English
Peru 0800 50 869   Spanish/English
Puerto Rico 1-800-926-7807   Spanish/English
US Virgin Islands 1-877-702-4347   English

 



Support tickets: Open a new ticket
E-mail: emeasupport@kace.com
JumpStart: jumpstart@kace.com
Lost password: Password reset request
Hours: Monday-Friday, 9:00-18:30 CET

Country Phone Extension Language Support Guidelines
Angola (+44) (0)844 444 3844 3421126 English
Austria 0820 240 58 256 3421122 German
Bahrain 8000 4394 3421148 English
Belgium (French) 0248 28 690 3421121 French
Belgium 0248 28 690 3421128 English
Bulgaria 00800 1104479 3421153 English
Czech Republic (+420) 225372969 3421131 English
Denmark +45 32875047 3421125 English
Egypt 800 000 0091 3421151 English
Finland (+358) 207533566 3421133 English
France (+33) (0)825 004 686 3421121 French*
Germany (+49) (0)69 9792 2064 3421122 German*
Greece 2108128918 3421143 English
Hungary (+44) (0)844 444 3844 3421126 English
Ireland (+353) (0)1 2044168 3421127 English
Italy (+39) 02 696 824 43 3421123 English
Israel 1809 444693 3421142 English
Jordan 888 578 5442 3421150 English
Kenya (+44) (0)844 444 3844 3421126 English
Kuwait 965 2 225 7008 3421149 English
Luxemburg (French) 24871036 3421121 French
Luxemburg (German) 24871036 3421122 German
Morocco 212 (0) 22509908 3421154 English
Netherlands (+31) (0)206 74 59 14 3421128 English
Nigeria (+44) (0)844 444 3844 3421126 English
Norway (+47) 67 11 75 16 3421136 English
Oman (+968) 24568533 3421144 English
Poland (+48) 225795978 3421132 English
Portugal 217 61 6090 3421152 English
Qatar (+974) 4 463-1405 3421145 English
Romania 0800 894682 3421141 English
Russia 81080020971044 3421140 English
Saudi Arabia 8008443751 3421146 English
Slovakia (+421) 25 750 6981 3421131 English
Slovenia (+44) (0)844 444 3844 3421126 English
South Africa (+27) (0)11 709 7729 3421130 English
Spain (+34) (0)902 003 685 3421124 English
Sweden (+46) 8 5900 5516 3421137 English
Switzerland (French) 0848 33 00 92 3421121 French
Switzerland (German) 0848 33 00 92 3421122 German
Tanzania (+44) (0)844 444 3844 3421126 English
Turkey (+44) (0)844 444 3844 3421126 English
Ukraine (+44) (0)844 444 3844 3421126 English
UAE 80004413745 3421147 English
UK (+44) (0)844 444 3844 3421126 English

* NOTE: English Only Support after Business Hours



Support tickets: Open a new ticket
E-mail: apacsupport@kace.com
JumpStart: jumpstart@kace.com
Lost password: Password reset request
Hours: Monday-Friday, 8:30am-6:00pm SST

 

Country Phone Extension Language Support Guidelines
Australia 1300 662 370 3910004 English
Brunei 8011053 3000004 English
China 800 858 0611 4600004 Chinese
Hong Kong 852 2969 3187 7600004 Chinese
India 1800 425 2070 7900004 English
Indonesia 007 803 601 5228 3400004 English
Japan 0120 912 738 2000004 Japanese
Malaysia 1800 880 439 3000004 English
New Zealand 0800 603 355 3910004 English
Philippines 1800 1601 0061 4100004 English
Singapore 1800 395 7936 3200004 English
Taiwan 0080 160 1255 3790004 Chinese
Thailand 1800 060 145 3800004 English
Vietnam 120 60119 4200004 English
All other countries +61 2 9454 2081 3910004 English