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“
With the Dell KACE Appliance, we can do the job with two people that we probably needed three or four to do.
”
Bryon Black, IT Manager
South Coast Water District
Home  /  Support  /  Resources  /  Tutorial Videos

Tutorial Videos

Product Overview Videos

KBOX 1000 v 5.0 Training (74 min)
Ken Ross, Sr. Product Manager and Craig Ravellette, Engineering Manager and Brian Burchfield provide an overview and demo of the new features in the KBOX 1000 v 5.0 release. This new release includes several significant enhancements to features and improves usability in the following areas: Enhanced Help Desk queue and new hierarchical ticket capabilities, New Mac OS X scripting and software metering features, New Dell Openmanage Client and Server Update Services support, Secure offline network patching, and New Organizational Management Module for enhanced cross-organizational resource sharing and reporting.

KBOX 1000 v 4.3 Training (62 min)
Ken Ross, Sr. Product Manager and Craig Ravellette, Engineering Manager provide an overview and demo of the new features in the KBOX 1000 v 4.3 release. This new release includes several significant enhancements to features and improves usability in the following areas: Patching content & usability, Remote Replication Improvements, Managed Installs Usability, iPhone support and Virtual Kontainer Beta functionality.

KBOX 2000 v 2.3 Training (66 min)
Lubos Parobek, VP of Product Management and Matt Lewinski of Engineering provide an overview and demo of the new features in the KBOX 2000 v 2.3 release.

Feature-specific Tutorials

KBOX Setup  (8 min)
This video describes getting the KBOX Appliance set up on your network and configuring the basic settings on the KBOX server to allow the clients to connect to it. It includes information about the sub tabs General, Network, Client Options, Network Scan.

KBOX Client Deployment  (17 min)
This video describes deploying the KBOX Client Agent. It also includes details on upgrading older clients as well as how the client interacts with your KBOX.

Inventory Tab  (14 min)
This video describes the various features and functions related to the Inventory tab of the KBOX Admin Portal. Including features of Computer, Software, Network Scan, MIA Computers and Labels.

Distribution Tab  (33 min)
This video describes the various features and functions related to the Distribution tab of the KBOX Admin Portal. Details and best practices for Managed Installations, File Synchronization, Patches, Wake-On-Lan, and KBOX Client Distribution.

Scripting: Introduction  (13 min)
This video describes the basics of scripting. It describes the flow of a script and walks the user through the creation of a custom script.

Scripting: Configuration Policy  (10 min)
This video describes scripting in the scope of the configuration policy. It walks the user through the creation of scripts using the configuration policy as well as provide some tips when creating custom scripts.

Scripting: Advanced  (20 min)
This video describes how to create some advanced scripts. It walks the user through the creation of scripts leveraging your existing IT tools.

Security Tab  (12 min)
This video describes the various features and functions related to the Security tab of the KBOX Admin Portal. Setting up, reviewing and addressing OVAL vulnerabilities are covered. Along with the available Security Policies.

Portal Tab  (11 min)
This video describes the various features and functions related to the Portal tab of the KBOX Admin Portal. Describes publishing packages to your end users, managing your Knowledge Base and setting up authentication of your users via LDAP or the local user database. Also covers the end user visible features of the KBOX.

HelpDesk Tab  (9 min)
This video describes the various features and functions related to the HelpDesk tab of the KBOX Admin Portal. Covers setting up the Help Desk for the first time, configuring the Help Desk to reflect your specific needs and best practices for using the system.

Alerts & Reports Tab  (13 min)
This video describes the various features and functions related to the Alerts and Reports tab of the KBOX Admin Portal. Included in this video tutorial are: Reports, Alerts, Email Alerts, Summary Information, Filters, LDAP Filters, Scan Filters, and License Keys.

KACE User Konference Presentations

These sessions are full of useful information for KACE customers. From product overviews to detailed deep-dives containing great questions from real users like you, these sessions are a great asset. Recommended viewing for anyone wanting a deeper understanding of their KACE product.