Dell KACE
AppDeploy

Uninstalling the KBOX™ Agent

Trial KBOX includes a utility for uninstalling. However, if your license has expired, use the utilities provided by your operating system. See Uninstalling the KBOX Agent after License Expiration.

Uninstalling the KBOX Agent with Auto Provisioning

If your Trial KBOX is active, you can delete the agent through Advanced Provisioning.

To remove Trial V-KBOX using Auto Provisioning:

  1. Select Settings > KBOX Agent. The Agent Provisioning page appears.
  2. Click Advanced Provisioning. The page already contains information about the agent from when it was installed.
  3. Select the Auto Provisioning option in the General Settings section.
    Remove KBOX Agent Select to remove the KBOX agent from machines. This overrides any current provisioning activity.
    Remove Config.xml file Select to remove the Config.xml file while removing the Agent. The Config.xml file contains the KBOX name and other server configurations that the target machine checks into.
    Note: If you want to save your configurations for future use, do not remove the Config.xml file.
  4. If the target machine (client) runs on the Windows operating system, under the Windows Platform Provisioning Settings section, make the following selections:
  5. If the target machine runs on Mac OS, under the Unix (Linux or Mac OS X) Platform
    Provisioning Settings     section, make the following selections:
    Remove KBOX Agent Select to remove the KBOX agent from machines. This overrides any current provisioning activity.
    Remove /var/kace/ files The kace folder has two sub folders: SMMP and kagentd.
    • The SMMP folder contains SMMP.conf, agent.log, pid, and pluginRunProcess.log.
    • The kagentd folder contains KBOX_LOG.txt, kbot_config.yaml, and kuid.txt.
    Select to remove the complete kace folder. If the check box is not
    selected, the /var/kace/kagentd/kuid.txt file remains.
  6. Click Save.

Uninstalling the KBOX Agent after License Expiration

If your Trial KBOX license has expired, use the tools of the operating system to uninstall the agent from the client machine.

To uninstall the agent on Windows

If your Trial KBOX license has expired, use the Windows Add/Remove Programs utility.

  1. Go to Start > Control Panel.
  2. In the Programs section of the popup window, click Uninstall a Program.
  3. In the list of programs, right-click KBOX.
  4. In the Wise Installation Wizard window, click Finish.

In the Wise Installation Wizard window, click Finish.

If your Trial KBOX license has expired, enter the following commands to delete the agent.

  1. Open a terminal window and become super user:
    su 
    super_user_password
  2. Enter the following commands to remove the agent: 
    /Library/KBOXAgent/Home/bin/kagentctl stop 2>&1
/Library/KBOXAgent/Home/bin/SMMPctl stop 2>&1
rm -rf /Library/KBOXAgent
rm -rf /Library/StartupItems/KBOXAgent
rm -rf /Library/Receipts/KBOX\ Agent.pkg
rm -rf /Library/LaunchDaemons/kace.smmpagent.bootup.plist

The agent is uninstalled.