Easy-to-use, Comprehensive and Affordable Systems Management
As a result of getting rid of 2-3 other products, with Dell KACE, we can save $100,000 in one year.
Brian Hudson, A/Manager IS Infrastructure
Dept. of Agriculture & Food WA

JumpStart Training


The JumpStart training program ensures that your team understands how to operate and maintain your Dell KACE Appliance properly for your environment. You and your team will get custom-tailored, hands-on training to immediately get the maximum value from your investment with the least amount of time commitment from your team. Each session is delivered by Dell KACE, or a Dell KACE Certified Partner. Each JumpStart session includes multiple topics, for 2 hours, delivered remotely with you in the driver’s seat- enabling you to tackle advanced systems management activities quickly and easily.

Each JumpStart track comes with the ability to choose from several eKcellence Packs, and JumpStart is available in three formats:

  • Standard JumpStart is a great introductory overview and training for the most common features and functions of the KACE Appliances
  • Enterprise JumpStart offers the core topics in Standard JumpStart, as well as additional core topics and more in-depth product knowledge across a broader set of Appliance features.
  • Additional Training allows you to build upon what was learned in the initial JumpStart. This can be quite useful as a refresher course, expansion to topics that were not initially chosen, and getting new staff up to speed.

eKcellence Pack modules provide in-depth training for specific areas of focus, allowing you to customize your training curriculum. Select the modules that best fit your needs with your sales team. Standard Jumpstart includes two modules, and Enterprise Jumpstart includes five modules. Modules chosen at the time of sale can be changed if necessary. Additionally, modules are available for purchase separately if you would like additional training at any time.

Included in every JumpStart is:

  • Installation Verification - Configuring your appliances out of the box couldn’t be easier, but we’ll take a look at your configuration throughout each training topic and make any recommendations that may help in your specific environment.
  • Best Practices - You will receive training in Dell KACE Appliance best practices, such as how to organize devices for management and reporting purposes, automating the KACE Appliance backups, and setting up alerts.
  • Reporting - Standard and Enterprise JumpStart programs will walk you through creating new reports and customizing existing reports with the KACE Appliance wizard-based authoring tool.

Once your JumpStart program is completed, there are many options for continued free training, either on your own with our extensive library of documents, newsletters, knowledgebase articles, ITNinja user forums, and walkthrough videos. We also host informative and interactive live KACE Kontinuing Education sessions that every customer is encouraged to attend at no cost whatsoever.

If you are in a new position at your organization and KACE has already been deployed, you can accelerate your learning by requesting the original JumpStart Program that was recorded when your organization first deployed the KACE Appliance(s). To receive your recordings, simply fill out the JumpStart recording request form.

Read more about the JumpStart Training curriculum for the K1000, K2000, and K3000 on the tabs above.



KACE K1000 Management Appliance JumpStart Program

The KACE K1000 Management Appliance JumpStart track and eKcellence packs are focused specifically on the systems management and end-point security capabilities of the K1000.

Core Curriculum

There are two training tracks available for the K1000 Management appliance, Standard and Enterprise. The Standard track will cover the baseline of functionality in the K1000, while the Enterprise track covers more advanced features of the K1000.  In addition, each JumpStart track comes with the ability to choose from several eKcellence packs.


Core Curriculum Topics

Standard

Enterprise

Product Overview/Settings
Learn about each module’s capabilities and how to check settings for important matters.

Agent Provisioning
Ensuring the agent is up to date and that agent settings are properly understood and configured. A multi-agent deployment is performed to at least 10 stations. Materials about finding the MSI and modifying it, and GPO deployment are given.

Inventory Data Overview
Understanding AMP and the difference between AMP and inventory connections. Understand inventory features like machine action usage/configuration and testing, hardware inventory, Dell warranty integration, asset history, forcing check-in, installed programs, software inventory uses, and process usage.

Labels
Using labels to group devices by location, hardware, and installed software. Understanding the difference between smart and manual labels and how to use software labels to group similar titles for reporting, and label management. 

Reporting (Includes Email Notification)
Using the wizard to create reports, modifying an existing report's SQL, scheduling a report for regular delivery, and building an e-mail alert.

Basic LDAP Authentication
Configuring LDAP to authenticate all domain users to user role and learning to schedule the import.

User Roles
Discuss the purpose of access roles as compared to labels.

Resources
Why and how Resources are useful, and where to upload files.

LDAP Integration
Building LDAP labels to group users and/or computers upon login, expands on user authentication by adding a few more-advanced queries, and understanding the usage of LDAP labels in other areas of the K1000.

User Portal
Building various types of packages for user self-service, Creating a KB article and discussing other use cases for the portal.

Custom Inventory
Importing pre-built examples of Custom Inventory and exploring what they do, how they work, and discussing when Custom Inventory might be useful in other scenarios such as detecting software that doesn't appear in inventory.

System Maintenance
System Maintenance
Learn system maintenance best practices, scheduling backups via FTP, support logs info, and using the troubleshooting/tether options. (Includes Trouble Shooting, Logs, Backups)

 

eKcellence Packs

Standard and Enterprise training tracks both incorporate eKcellence Pack modules. eKcellence Pack modules provide in-depth training for specific areas of focus, allowing you to customize your training curriculum. Select the modules that best fit your needs with your sales team. Standard Jumpstart includes two modules, and Enterprise Jumpstart includes five modules. Modules chosen at the time of sale can be changed if necessary. Additionally, modules are available for purchase separately if you would like additional training at any time. (Training is sold in 2-hour increments; Note that some modules may require a prerequisite eKcellence pack.)


eKcellence Packs

Standard
(Choose 2)

Enterprise
(Choose 5)

Service Desk Basic
Importing of pre-built Queues, then discussing how we set up a queue, why certain choices are made, and explaining the notifications matrix. We'll use the imported queues to submit tickets, manage tickets, and communicate with users via email and user portal.

Service Desk Advanced (Requires Basic)
Building upon what we learned in Service Desk Basic training, we'll dive in to more advanced tools including Process (creation and usage) with some common ideas and examples; Implementation of system ticket rules, Discussion and examples for custom ticket rules. Further customization of queues including asset integration for custom fields.

Software Distribution Basic
Building a single installer from the beginning and understanding all of the parts of MI. Also includes using File Sync to deploy a PDF to the desktop of a label that includes 1 machine. We will import a few pre-built examples from the repository and explore how they work.

Software Distribution Advanced (Requires Basic)
Building upon what we learned in Basic Software Distribution, we'll go deeper by using Replication shares, Alt download locations, and configuring more complex example packages.

Patch Management/Dell Updates
Patch subscription, patch labels, patch subscription using labels, detecting and deploying, best practices. We will also explore Dell Updates in a similar fashion.

Scripting
We will use some on-appliance tools as well as go through some exercises to highlight the potential of the scripting module. We'll look at software as well as OS-specific scripting ideas.

Assets
Includes building a few physical asset types and importing/creating the assets. Best practices, and directional foundations for getting started managing assets. 

License Compliance/Metering
Building license compliance example, grouping software titles, reporting on license compliance, using automated reporting for planning license renewals.

Organizations
Discussing why "ORGs" is useful, how filters work, and discussing a sustainable configuration. 

 

There are many options available for continued free training after your JumpStart training ends. You can access our extensive library of documents, knowledge base, videos, or attend a free weekly live KACE Kontinuing Education session to keep up with your product knowledge.

KACE K2000 Deployment Appliance JumpStart Program

The KACE K2000 Deployment Appliance JumpStart tracks and eKcellence packs are focused specifically on the systems provisioning capabilities of the KACE Deployment Appliance.

Core Curriculum

Choose from Standard or Enterprise training tracks for the K2000 Management appliance. The Standard track covers the base deployment functions of the K2000, while the Enterprise track covers more deployment features. In addition, each JumpStart track comes with several eKcellence packs.

Core Curriculum Topics

Standard

Enterprise

Product Overview
An explanation of each module's capabilities and checking settings for important matters. 

Systems Menu
 Inventory lists, network scans, boot actions.

Boot Environment
Creation of boot environments, driver basics.

Deployment Library
Explain pre/mid/post tasks, the creation of some commonly used scripting and application item, and an import from a pre-built repository of tasks.

Scripted Installation Basic
Understanding of how and when to use scripted installations, creation of a basic scripted install and deployment to a PXE booted machine.

Imaging (Basic)
Sysprep best practices and basics using on-appliance tools, capturing an image, choosing appropriate pre/post tasks, modifying image files, and beginning deployment of images. Discuss use cases for Native Images/System Images/Scripted Installs.

Recovery Console
Discussion of use cases for recovery console and a variety of tools that may be useful in the field.

K-Appliance Linking/Basic LDAP Authentication
Configuration of LDAP for basic authentication and linking to K1000 and the benefits of having the devices linked.

Imaging Advanced
Native Imaging, system image modifications, modifying image files, using mounted native images and directly modifying.

Offboard Storage
Discussing what types of NAS can be used, and steps to move to offboard.

 

eKcellence Packs

Standard and Enterprise training tracks both incorporate eKcellence Pack modules. eKcellence Pack modules provide in-depth training for specific areas of focus, allowing you to customize your training curriculum. Select the modules that best fit your needs with your sales team. Standard Jumpstart includes two modules, and Enterprise Jumpstart includes five modules. Modules chosen at the time of sale can be changed if necessary. Additionally, modules are available for purchase separately if you would like additional training at any time. (Training is sold in 2-hour increments; Note that some modules may require a prerequisite eKcellence pack.)

 

eKcellence Packs

Standard
(Choose 2)

Enterprise
(Choose 5)

Mac Imaging
Building Mac boot environment, configuring the environment to netboot, and basic imaging techniques and concepts.

Remote Site Appliances
Implementing and configuring remote sites for remote imaging. We'll discuss best practices and use cases for the environment.

Custom Driver Feed
Understanding and creation of driver feeds for non-Dell system models, explanation of how driver feed works and how custom driver feed aides the on-appliance tool set. We'll also discuss best practices and use cases for each.

USMT
Discussion of various capture and deploy methods for the migration of user profiles from system to system, as well as between different versions of Windows.

USB Imaging
Creating a USB bootable drive containing an image and deploying to a machine with that disk, and creating boot disks for static IP environments that do not support PXE/DHCP.

Offline Patching
Utilizing both appliances to accomplish various tasks such as software install and patching, as well as methods for appending patches automatically to K2000 processes.

Boot Environment Customization
Understanding how to implement "portable applications", creation of non-standard boot environments and when/how to use them.

Advanced Sysprep
Using Microsoft toolkits to build a more complex answer file and understanding unattended options, attended options, and scripting options.

Mac Imaging Advanced (Requires Basic)
Building upon what we learned in basic Mac imaging we'll dive deeper into clean imaging, preparing a gold master, and other advanced topics related to Mac OSX.

 

There are many options available for continued free training after your JumpStart training ends. You can access our extensive library of documents, knowledge base, videos, or attend a free weekly live KACE Kontinuing Education session to keep up with your product knowledge.

KACE K3000 Mobile Management Appliance JumpStart Program

The KACE K3000 Mobile Management Appliance JumpStart training is focused specifically on the mobile management capabilities of the K3000.

    Core Curriculum

    The K3000 training covers the mobile device management functions. JumpStart has a set curriculum that you will need to manage your iOS and Android devices and applications.

    Core Curriculum Topics

    Standard

    Product Overview
    An explanation of each module's capabilities and checking settings for important matters. 

    Appliance Configuration
    Customized walkthrough of configuring the K3000 for your environment.
    Mobile Device Enrollment and Administration
    Enroll iOS and/or Android devices and learn the finer points of mobile administration and device management.
    Application Management
    Learn how to add and deploy mobile applications from the Apple App Store and the Google Play Store.
    Profile Creation and Management
    You will be guided through the creation of custom Profiles for iOS and Android devices with an explanation of profile capabilities.

    There are many options available for continued free training after your JumpStart training ends. You can access our extensive library of documents, knowledge base, videos, or attend a free weekly live KACE Kontinuing Education session to keep up with your product knowledge.