Don’t see a green light connection in the Computer Inventory, but the specific computer is checking in fine. What are the items to check to see why the SMMP connection is not working?
Here is a list of items to check:
- Check the firewall to make sure that Port 52230 is not being blocked between the client and the K1000 appliance.
- On the client machine, open the SMMP.conf file under the Program Files\Kace\Kbox directory. Ping the hostname from the client machine to make sure it can be resolved by the DNS server. Use ip address in the SMMP.conf file if the hostname doesn't get resolved. Must restart the SMMP service to take effect.
- Turn on debugging on the SMMP.conf file by appending the following line at the end of the file: debug=true, must restart SMMP service to take effect. More debugging information will be written to the smmp.log file.
- Try restarting the SMMP connection on the K1000 appliance: System -> K1000 Settings -> SMMP Settings -> Edit Mode -> Press Restart SMMP Server. This will attempt to reestablish a new SMMP connection to all client machine.
If the above steps don't help, please send SMMP.conf and SMMP.log to Kace Support and list all items that were checked above.