KACE
AppDeploy

Professional Services

Delivered by a KACE™ Partner or KACE engineers, professional services can help you improve your organization's IT efficiency, compliance and security using the KBOX™ Family of Appliances, saving you time and your company money. Professional services are custom tailored to meet your needs.

professional services

Leverage more of the functionality of your KACE appliances

Using the knowledge gained from hundreds of KBOX deployments, KACE has created a collection of the most requested services offerings designed to help you leverage all of the sophisticated functionality of your KBOX.

Maximize your time with KACE experts

These service offerings compliment your JumpStart training, providing more in depth instruction related to specific capabilities of your KBOX and associated modules. Like JumpStarts, each service is designed to maximize your time, and each training offering is completed in four hours or less.

Obtain practical functionality quickly and economically

Whether you are a new customer who wants advanced functionality as quickly as possible, or an existing customer looking to take your implementation to the next level, these services are a practical and economical choice.

Help Desk Configuration Offering

The Help Desk Configuration Offering is designed to offer detailed guidance to implement:

  • Ticket Assignment Workflow
  • Ticket Escalation Workflow
  • Ticket Notification Workflow
  • Custom Field Creation
  • Custom Ticket Reporting

The service begins with a one hour review of your current help desk processes. From there, we determine the best ways to implement or enhance those processes using KBOX Help Desk, as well as understanding any custom reporting requirements. The service concludes with a detailed technical session where together we make the specific enhancements within the allotted time.

Scripting for Advanced Deployment Offering

The Advanced Deployment Offering provides expert assistance in creating managed deployments using:

  • Custom Script Creation
  • Advanced Managed Installs
  • Advanced Inventory Tracking

The service begins with a review of your deployment requirements. From there, we determine the best way to implement your custom deployment. The service concludes with a detailed technical session where we will install and demonstrate the custom deployment solution. Typical sessions produce 1-2 custom scripts, depending on complexity.

Customer Report Offering

The Custom Report Offering provides custom KBOX reports created to your requirements:

  • Custom Inventory Reporting
  • Custom Asset Reporting
  • Custom Deployment Reporting
  • Any Custom Reporting

The service begins with a review of your reporting requirements. From there, we determine the best way to implement your custom reporting project. The service concludes with a detailed technical session where we will install and demonstrate the desired custom reports. The typical session includes creation of 2-3 custom reports, depending on complexity.

JumpStart Refresher

The JumpStart Refresher is designed for the new administrator who is assuming responsibility for an existing KBOX configuration. The service is a condensed version of our standard Jump Start and includes:

  • Review Existing KBOX Configuration Settings
  • Review Agent Deployment
  • Review Software Packaging and Deployment
  • Review Script Creation
  • Reviewing Patching

The JumpStart refresher is the fastest way for the new administrator to understand the power and flexibility of the KBOX.