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We love the help desk feature of the Dell KACE Appliance, and we love being able to deploy small packages campus-wide within two-three days to about 1,400 machines.
Ron Falkoff, System Analyst
MICDS Technology

KACE Konference '07

Keynote: Trends and Future Potential of Appliance-based Solutions

Speaker: Rob Meinhardt, KACE CEO

Rob discusses the trends and future potential of appliance-based solutions across systems management and the enterprise.

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Keynote: Pete Solvik, Former CIO of Cisco

Speakers: Rob Meinhardt, KACE CEO and Pete Solvik, Former CIO of Cisco

Insight on a variety of strategic themes including managing rapid growth, making IT a strategic thrust in your organization, and personal career development.

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Patch Management Best Practices

Speaker: Chris Andrew, VP Security Technologies, Lumension Security

Deploying patches quickly and accurately is essential for securing your network. This session will provide a comprehensive overview of proven strategies and best practices for effectively managing patching in organizations of all sizes.

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Repackaging Best Practices

Speaker: Bob Kelly, Founder, Appdeploy.com

Application packaging can be one of the most challenging and confusing aspects of software distribution. Bob Kelly, founder of AppDeploy.com, will help take the mystery our of packaging and will present a variety of packaging options, as well as best practices for choosing the best packaging approach. Several packaging examples will be provided and well as deployment of those packages via the KBOX.

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Desktop Stategies Leveraging VMware and KACE

Speaker: Noah Wasmer, Product Manager for Enterprise Desktop Solutions, VMware

The session will give a high-level overview of VMware's Enterprise Desktop solutions and how they can be managed and enhanced with KACE solutions. The discussion will discuss VMware's current product offerings as well as the desktop products introduced at VMworld 2007.

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KBOX Patch Management Powered by Patchlink

Speaker: John Karabaic, KACE SE

KBOX's patch management capabilities have dramatically improved with the integration of Lumension's PatchLink assessment and remediation engine and vulnerability metadata database. This session will use practical examples for illustrating these new capabilities including: evaluating the applicability of new patches, testing patches, deploying patches, compliance reporting and trouble shooting failed patch deployments.

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Customizing the Help Desk Module

Speaker: Phil Crosby, KACE Sales Engineer

Each support organization has its own unique workflow and requirements. Learn how to customize the KBOX Help Desk Module to fit your unique needs. Hand-on examples will include: configuring help desk queues, customizing the user portal, using e-mail to manage tickets, and customizing administrator views.

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Remote Deployment with K-Imaging

Speaker: Mike Saladino, KACE SE

K-image provides a highly flexible, automated and efficient means for deploying operating systems from a central deployment library. Learn how to create, copy, and edit K-images, inject drivers, setup pre and post installation tasks, and deploy images in a remote and unattended fashion.

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Advanced Reporting

Speakers: Alex Au Yeung, KACE Support Engineer; Gerald Gillespie, KACE Support Engineer

Reporting is a key aspect to almost any system management task from license compliance to migration planning. For advanced reporting users the KBOX offers a published schema and access to the KBOX database via ODBC. Learn how to use these resources to create custom reports using external reporting applications. An example will be provided using Crystal Reports.

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KBOX Deployment and Trouble Shooting

Speakers: Mike Gray, KACE Engineer; Dan Wohlgemuth KACE Support Engineer

Deploying a KBOX has become even easier over the last year with the introduction of the integrated KBOX Agent deployment directly from the KBOX Management Console. In addition some existing and future features will be demonstrated to help you optimize the performance of your KBOX. This session will delve into deployment best practices, trouble shooting, agent debugging and KBOX performance monitoring and tuning.

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Asset Management and License Compliance Best Practices

Speaker: Dion Ridley, KACE SE

Asset Management provides a highly flexible set of functionality to track all assets via an integrated CMDB. Learn how to effectively configure and load the KBOX CMDB with automatic device discovery and reconcile discovered software with purchased licenses. Hands on examples will be provided including configuring and monitoring license compliance, creating license compliance reports, importing assets from external data sources, and configuring non-standard assets.

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Scripting in Action

Speaker: Matt Lewinski, KACE Engineer

Scripting is one of the most powerful features of the KBOX for enforcing and controlling system configurations. See hands-on examples of several scripts that will help you automate routine tasks and save you time day in and day out.

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Managing Remote Locations

Speaker: Nathan Fluegel, KACE Support Manager

Most customers use the KBOX to manage remote offices with no local IT support. This session will examine the key KBOX features that facilitate effective management of systems in remote locations including: configuring role-based permissions by geography, distributing software and patches using dynamic labels and replication, using alternate download locations, and leveraging the KBOX user portal and software library.

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Ask the Experts Panel

Panelists: Tim Himes, Polk County FL; Chris Blake, Benchmark Group; Dave Kloba, KACE VP Engineering; Chris Grim, KACE Director Technical Services; Matt Lewinski, KACE Lead Engineer

A lively panel of KBOX experts consisting of customers, KACE employees answering some prepared questions and then opening it up to the audience.

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Real World Experiences with KBOX

Learn from other KBOX administrators how they are taking advantage of KBOX in their organizations to support their users. Each administrator will cover what challenges they had and how the KBOX is being used to meet those challenges.

Hardware Independent Deployment with the KBOX 2000 Series

Speaker: Guy Fuller, Northwestern Memorial Physicians Group

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Software and Patch Management in Education

Speaker: Michael Williams, Dexter And Southfield Schools

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Deployment with the KBOX 2000 and 1000

Speaker: Andrew Peercy, Battle Ground Academy

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KBOX Help Desk

Speaker: Jason Cummins, Jordan's Furniture

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