Support Overview

At KACE, customers are our highest priority, and we structure our support policies and procedures accordingly.

Standard Support and Maintenance includes:

Hardware replacement warranty
Software updates for all purchased Dell KACE Appliance components (OS, middleware and applications)
Data feeds for features that require constantly updated information including:
- Patchlink patch management subscription
- Open Vulnerability Assessment Language (OVAL) definitions
- Remote Recovery Console updates
- Device driver updates
- AppDeploy^SM Live Subscription
Access to our 24-hour Support portal including:
- Knowledge base of frequently asked questions
- Details on the most common software package installation switches
- On-demand training videos
- Other IT management information

For more information, download our customer support datasheet