ITIL – One Step at a Time

A Worry Free Approach to Implementing a Pragmatic ITIL Solution

Introduction

The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. The process of implementing ITIL, however, can be quite daunting to the uninitiated. All too often, organizations miss the opportunity to implement ITIL initiatives due to the perception that they have too small a budget or too few resources. In truth, however, ITIL is specifically designed to reduce costs and improve the performance of existing staff and hardware investments. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can be achieved with a quick return on investment, motivated staff involvement, and minimal operational disruption during deployment.

Introduction

The Basics of Pragmatic ITIL

Getting Started

Pragmatic Tailoring of ITIL Methodologies

Approach to Implementation

An Enterprise Buying Guide for Implementing ITIL

The Value of Commercial Systems Management Solutions to ITIL Management

Determining the Most Important Features

Choosing a Solution that Meets the Business Model

Supporting ITIL Implementations with KBOX™ from KACE™

EMA Perspective

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ITIL – One Step at a Time

A Worry Free Approach to Implementing a Pragmatic ITIL Solution

Introduction

Table of Contents

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