ITIL – One Step at a Time

A Worry Free Approach to Implementing a Pragmatic ITIL Solution

Introduction

The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. The process of implementing ITIL, however, can be quite daunting to the uninitiated. All too often, organizations miss the opportunity to implement ITIL initiatives due to the perception that they have too small a budget or too few resources. In truth, however, ITIL is specifically designed to reduce costs and improve the performance of existing staff and hardware investments. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can be achieved with a quick return on investment, motivated staff involvement, and minimal operational disruption during deployment.

Table of Contents

Introduction

1

The Basics of Pragmatic ITIL

2

Getting Started

2

Pragmatic Tailoring of ITIL Methodologies

3

Approach to Implementation

4

An Enterprise Buying Guide for Implementing ITIL

5

The Value of Commercial Systems Management Solutions to ITIL Management

5

Determining the Most Important Features

6

Choosing a Solution that Meets the Business Model

6

Supporting ITIL Implementations with KBOX™ from KACE™

7

EMA Perspective

8