Emerging PC Life Cycle Configuration Management Vendors, 2009

Introduction

Organizations of all sizes are struggling with desktop management because of the increasing complexity of business environments and the never-ending demand to boost efficiencies. Management is the most important factor in lowering client total cost of ownership (TCO), and organizations that have failed with IT automation in the past should consider addressing IT support issues with appliances, software as a service (SaaS) and add-on tools to large vendor products.

Key Findings

• Technology disciplines, such as security and network operations, have embraced appliances, and IT operations have recently started to show an increasing interest in them.
• Reduce PC TCO as much as possible, and the current economic conditions highlight this opportunity.
• The increasingly distributed nature of organizations has led IT service and support to consider additional configuration management and support tools to supplement existing tools.

Recommendations

• Midsize enterprises looking for PC support and configuration management should include new appliance-based approaches in addition to traditional products.
• Organizations that are using Microsoft's client management technology and find that they are falling short should consider vendors that offer complementary technology or should consider replacing Microsoft.
• IT service and support should fully utilize remote control tools to help increase issue resolution for all remotely supported PCs.

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