EMA Radar for Client Lifecycle Management Q4 2011
Essential to the success of nearly every modern-day business are the personal IT resources relied on by their workforce to achieve day-to-day business requirements. In fact, primary ENTERPRISE MANAGEMENT ASSOCIATES® (EMATM) research has determined that roughly 90% of all U.S. workers regularly utilize a client workstation (e.g., a desktop or laptop) as part of their job. How well these systems perform directly impacts employee productivity and, by extension, overall business success. Managing these resources, however, is not as simple or straightforward as it may at first appear. Effective management of enterprise clients requires a standardization of practices and procedures across a wide range of IT disciplines necessary to support hundreds, thousands, or even millions of endpoints.