Dell KACE
AppDeploy

DELL KACE K1000

Management Appliance

The easy-to-use, comprehensive and affordable systems management solution.

 

Self-Service User Portal

End-User Access Reduces Strain on Web-based Help Desks and IT Support Staff

 
Customers Review KBOX's User Portal

Allowing users to complete approved self-service tasks can unburden web-based help desk and support staff from routine ongoing maintenance tasks and the need to provide status updates for issues already in the system.

KBOX™ Self-Service User Portal capabilities deliver cost and time savings via enhanced end user services.

Software Downloads

KBOX enables organizations to publish approved software titles, license keys, files and scripts that users can access to install applications or configure their systems. The software library is configurable by user group so that users only have access to the applications approved and relevant to them. Importantly, software installed from the self service portal is deployed by the KBOX agent which has administrative privileges. This means that organizations need not provide administrative privileges to end-users providing a more secure environment and allowing federal government organizations to comply with FDCC mandates. Installing applications from the software library can happen on an as-needed basis, and the user can schedule the time of the download to best fit their own schedule.

Searchable Knowledge Base

The Self-Service User Portal also provides around the clock access to a fully searchable IT knowledge base, which can contain information such as frequently asked questions, related articles and best practice guidelines.

Trouble Ticket Creation

When used in conjunction with the KBOX Web-based Help Desk Module, the Self-Service User Portal can significantly reduce the time and cost of incident management by allowing users to create and view their own trouble tickets, and view details of the resolution process without involving support staff.