KBOX Systems Management Appliance Modules

The Asset Management Module unifies and automates non-computer and computer inventory and asset management processes from deployment to retirement, including asset data audit, tracking, compliance and reconciliation using an appliance-based approach.

Audit Asset Data
The Asset Management Module tracks non-computer and computer assets in a single configuration management database (CMDB) including phones, PDAs, teleconferencing gear and other high value assets. Computer inventory and asset data is audited automatically, on an on-going basis.

Track Assets
Once asset data is rationalized, the Asset Management Module enables asset tracking through the lifecycle including move, add, change and delete (MACD) activities. Vendor, contract, service and maintenance contracts are also stored, ensuring accurate tracking of financial and service impacts of asset changes.

Reconcile Asset Data
Audit and tracking are just the first steps. As a CMDB, the Asset Management Module contains both the consolidated asset and vendor data to enable comprehensive asset data reconciliation. .

  View Asset Management Module Details

The Security Audit and Enforcement provides advanced scripts and utilities that automatically find and remediate security vulnerabilities, enforce security policies and, when necessary, quarantine problem nodes (optional on KBOX 1100) using an appliance-based approach.

• Security Audit provides a complete scan of your network to uncover vulnerabilities - based on the OVAL standard endorsed by US Computer Emergency Readiness Team (US Cert) and the Department of Homeland Security
• Security Policy Management and Scripting includes pre-packaged security audit templates which can be edited and enhanced for specific security policy implementation
• Security Remediation and Quarantine provides the ability to remediate and fix problems, via patches, hotfixes and more. And when necessary, it quarantine nodes, limiting your network's exposure to vulnerabilities.

  View Security Audit and Enforcement Module Details

The KBOX Help Desk Module provides easy-to-use, configurable and integrated functionality for trouble ticket management including policy-based workflow across ticket submission, tracking and resolution and pre integration with key functionality.

Policy-based workflow drives configurable ticket management

The KBOX Help Desk Module includes the ability to configure process based rules to govern the flow of tickets. Tickets are also complete customizable, searchable and sort-able. Ticket queues can be pre-defined based on skill sets, location, and other parameters. Further, KBOX tracks the ongoing process, including reporting changes in ticket status to appropriate parties.

Pre-integrated with inventory, configuration & asset management

As KBOX is a pre-integrated appliance, all functionality is available from a single UI and all data is pre-integrated. Administrators can easily move from problem analysis in inventory management to resolution in configuration management as quickly as possible. Further, all activities and impacts are tracked, ensuring easy auditing

Integrated self-service user portal

KBOX makes it easy for users to submit support requests by email or through the self-service user portal. The integrated portal allows users to access a flexible knowledge base, see hardware and software inventory information, install IT controlled software packages, and access support tickets.