KBOX™ Help Desk Module

Comprehensive, Appliance-based Help Desk

help desk, desktop management software

KBOX Systems Management Appliance Help Desk Module provides an easy-to-use, comprehensive appliance-based alternative to traditional help desk and desktop management software packages. KBOX provides out-of-the-box support for policy based workflow, pre-integration with powerful KBOX capabilities pre-integration with key modules such as computer inventory, configuration management, patch management, remote administration, reporting and asset management. Integrated functionality allows you to solve problems in real time, which saves you time and your company money.

Key Features

  • Configurable, policy-based workflow
  • Easy-to-use integration with KBOX management capabilities including hardware and software inventory, deployment, patching, configuration management, remote control, alerts, reporting, self service and knowledge base
  • Email & User Portal submission/notification for tickets
  • Configurable ticket auto-assignment and escalation rules
  • Customizable and extensible ticket fields
  • Integrated automatic and configurable customer satisfaction survey

Key Benefits

Save Time through policy-based workflow

The KBOX Help Desk Module reduces complexity and redundancy through a more efficient help desk process. KBOX Help Desk Module includes the ability to configure process based rules to govern the flow of tickets. Tickets are also completely customizable, searchable and sort-able. Ticket queues can be pre-defined based on skill sets, location, and other parameters. Further, KBOX tracks the ongoing process, including reporting changes in ticket status to appropriate parties.  

Save Your Company Money through pre-integration

The KBOX Help Desk Module eliminates wasted time in the help desk process through pre-inegration with key functionality. As KBOX is a pre-integrated appliance, all functionality is available from a single UI and all data is pre-integrated. Administrators can easily move from problem analysis in inventory management to resolution in configuration management as quickly as possible. Further, all activities and impacts are tracked, ensuring easy auditing

Improve Satisfaction

KBOX makes it easy for users to submit support requests by email or through the self-service user portal. The integrated portal allows users to access a flexible knowledge base, see hardware and software inventory information, install IT controlled software packages, and access support tickets.