Prepared by IT analyst firm Enterprise Management Associates (EMA), this report focuses on how ITIL processes can be leveraged by medium enterprises.

The report discusses how ITIL helps streamline IT management, including the service desk function, and why system management tools are required to fully reap the benefits offered by the ITIL framework. Further, learn the benefits of:

  • Easy-to-use, configurable functionality for trouble ticket management
  • Policy-based workflow
  • Pre-integrated with key functionality
  • Integrated self-service user portal
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AWARDS

Gartner Cool Vendor 2008 EMA All Star 2008 2008 SIAA CODiE Winner

CUSTOMERS

  • GotVMail Communications
  • Bridgepoint Education, Inc.
  • Bay Partners
  • Dexter Schools
  • GRW Engineers Inc
  • Allianz Global Risk US
  • Rush Enterprises
  • City of Stoughton, WI
  • Battle Ground Academy
  • Zyman Group
  • Holland Company
  • Quorum Information Systems
  • South Eastman Health
  • Albert Kahn Associates
  • Barneys
  • Making-Waves
  • State of California, DCA
  • City of Sarnia, ON
  • Ropers, Majeski, Kohn, Bentley
  • Trailer Bridge
  • Hitachi Medical Systems
  • City of Alice, TX
  • ABLE Law Group
  • Sharebuilder Corp
  • City College of New York
  • Hiway Federal Credit Union
  • Rain For Rent
  • Denny's Restaurants
  • Fisher Communications
  • Benchmark Group
  • Decarolis
  • Best Friends Animal Society
  • OnSite Network
  • Alexza Pharmaceuticals
  • Signal Financial Credit Union
  • designDATA
  • Accelrys
  • G2 SwitchWorks
  • Holmesdale Technology College
  • PS&S
  • Virginia Credit Union
  • Dorado Corporation
  • USGS Pacific Science Center
  • ACS Inc
  • Merritt
  • The Trigen Companies
  • Kern Medical Center
  • Lincoln County
  • Medicard Phillipines, iNc
  • WOW! Internet Cable Phone
  • Epic Management Lp
  • Nossaman Guthner Knox & Elliott
  • Libco Travel
  • Ventyx
  • BeVocal, Inc.
  • Rancho Santiago Community College
  • College Regina Assumpta
  • Gryphon Systems Services
  • DRT Manufacturing
  • University of Florida, University Athletic Association
  • Kane and Finkel
  • PMHCC
  • Hardin Construction
  • Calypso Technology
  • South Carolina Educational Television
  • Fellowship of the Woodlands
  • Revere Electric Supply
  • Epifany
  • Harbourvest Partners LLC
  • Bank of Wisconsin Dells
  • The Morey Corporation
  • Brunini Grantham Grower & Hewes, PLLC
  • City of Lewisville, TX
  • NRT, Inc.
  • Appalachian Underwriters
  • Alain Pinel
  • Health Resources
  • Blue Ridge Behavioral Healthcare
  • Pharmacopeia
  • World Book Publishing
  • Academy School District 20
  • County of York, SC
  • Royal Liver
  • Travis, Wolff & Company
  • Ingenuit Technologies
  • City of Sammamish, WA
  • New England Motor Freight
  • Coinstar
  • Aspire Public Schools
  • Smith & Wesson
  • Schnuck Markets, Inc.
  • Mortgage Master Inc.
  • Roper Saint Francis
  • CEI Community Mental Health
  • West Brothers
  • Portland Community College
  • MICO, Inc.
  • Apollo Management
  • City of Franklin, TN
  • Advantage Credit Union
  • Starwood Pacific Hotels
  • National Forensic Science Technology Center
  • Ohio Hi-Point Career Center
  • Cleveland Clinic
  • Hancock Askew
  • Edmonds Community College
  • Shin Yang Group of Companies
  • Convio
  • Holy Name Hospital
  • Canadian Forces College
  • American Systems
  • Sierracin
  • Chaparral Boats
  • Kraft Construction
  • FMA Communications
  • National Galleries Of Scotland
  • City of Bloomington, IN
  • The Stellar Group
  • Knowledge Network
  • Tower Hill Insurance
  • Stevens & Wilkinson
  • Del Laboratories, Inc.
  • Jacksonville Transportation Authority
  • City of Beaumont, TX
  • University of California, San Diego
  • Polysius Corporation
  • TVOntario
  • Desert Eagle Distributing
  • Quinlan Independent School District
  • The International HIV/AIDS Alliance
  • Granite I.T.
  • Maine Office of the Attorney General
  • TDK Corportation
  • CorVel
  • Hamamatsu Corp.
  • Rehabilitation Institute Of Chicago
  • Reedsburg Area Medical Center
  • Classmates.com
  • CompuMentor
  • Seminole Energy Services
  • Moore Stephens Frost
  • PGP Valuation Inc
  • City of Reno, NV
  • First Community Credit Union
  • Shannon Medical Center
  • City of Austin, TX
  • Arbor Networks
  • Service Group
  • United Online
  • Academy for Educational Development
  • Berkeley Heart Lab, Inc.
  • Cooley Godward
  • Maine Maritime Academy
  • Abbott Point of Care
  • Greater Victoria School District
  • Bahamas Telecommunication Company
  • City of Stockton, CA
  • Kaufman Bros., L.P.
  • Rocket Science Consulting
  • Flexsteel Industries, Inc.
  • County of Richland, SC
  • BlueLinx Corporation
  • Bonadio
  • Renovis, Inc.
  • The Heritage Group
  • Wilbur-Ellis Company
  • Nomaco
  • Bellarmine College Preparatory
  • Topa Insurance Group
  • Wilson Sonsini Goodrich & Rosati
  • XP Systems
  • Soon Lee Holdings Group
  • Jordan's Furniture
  • Alabama Shakespeare Festival
  • Educational Services of America
  • Manhard Consulting
  • VG's Food Center, Inc.
  • Arcsight
  • Akerman Senterfitt
  • Beenox, Activision
  • Wellington West
  • Boyd County Public Library
  • Occam Networks, Inc.
  • Linear Technology
  • Integrated Program Office, NOAA
  • Redwood Credit Union
  • South & Associates
  • OPI
  • City of Rochester, MN
  • L3 Communications
  • Coffee Regional Medical Center
  • City of Columbia, TN
  • TCI/History Alive
  • United Utilities Inc
  • City of Westminster, CA
  • SilverPoint Capital
  • Robert Stern Architects
  • Transitions Optical
  • Truliant Federal Credit Union
  • Anchor Glass Container
  • Austin Diagnostic Clinic
  • Pepper Construction
  • SeatonCorp
  • SIPA Columbia University
  • County of Bay, FL
  • Delta County Hospital
  • Northwestern Memorial Physicians Group
  • Infinera Corporation
  • Ultralife Batteries, Inc.
  • S.M. Wilson
  • County of Polk, FL
  • GeoEngineers
  • Lake-Sumter EMS
  • Tekco Management Group/CyberHeat, Inc.
  • Florida East Coast Industries
  • Salem Hospital
  • Laughlin, Falbo, Levy & Moresi
  • MEMC Electronic Materials
  • GT Conveyor Company
  • AIP-American Institute of Physics
  • Lattimore Black Morgan & Cain
  • General Dynamics Robotic Systems
  • U.S. Legal Support
  • Bayada Nurses
  • Alamo Area Council of Governments
  • City of Durham, NC
  • Markel Insurance
  • Sansum-Santa Barbara Medical
  • Viyu Network Solutions
  • Miteq Inc
  • Cisco
As to dollars savings, we save money on other systems management tools. We would have had to purchase a tool, purchase the hardware, and with KBOX we got systems management and a help desk tool in one box that is extremely easy to manage. – Ron Marshall, Desktop Support Manager, TechSoup
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