Prepared by IT analyst firm Enterprise Management Associates (EMA), this report focuses on how ITIL processes can be leveraged by medium enterprises.

The report discusses how ITIL helps streamline IT management, including the service desk function, and why system management tools are required to fully reap the benefits offered by the ITIL framework. Further, learn the benefits of:

  • Easy-to-use, configurable functionality for trouble ticket management
  • Policy-based workflow
  • Pre-integrated with key functionality
  • Integrated self-service user portal
One moment please
First Name:
Company:
E-mail:
Country:
Is this a budgeted project?
Total computers managed:
Last Name:
Role:
Phone:
State/Province:
Purchase timeframe:
Get Analyst Report Now
NOTE: We respect your privacy. Please read our Privacy Policy for more information.

AWARDS

Gartner Cool Vendor 2008 EMA All Star 2008 2008 SIAA CODiE Winner

CUSTOMERS

  • Bridgepoint Education, Inc.
  • Dorado Corporation
  • University of Florida, University Athletic Association
  • Royal Liver
  • Salem Hospital
  • Apollo Management
  • American Systems
  • Rancho Santiago Community College
  • Health Resources
  • Transitions Optical
  • Hardin Construction
  • First Community Credit Union
  • TDK Corportation
  • AIP-American Institute of Physics
  • Blue Ridge Behavioral Healthcare
  • Travis, Wolff & Company
  • Schnuck Markets, Inc.
  • Kaufman Bros., L.P.
  • City of Sammamish, WA
  • Ultralife Batteries, Inc.
  • Edmonds Community College
  • Wilson Sonsini Goodrich & Rosati
  • County of Bay, FL
  • Sharebuilder Corp
  • Convio
  • Miteq Inc
  • Smith & Wesson
  • The Stellar Group
  • Topa Insurance Group
  • Classmates.com
  • Nossaman Guthner Knox & Elliott
  • Anchor Glass Container
  • Rush Enterprises
  • Dexter Schools
  • Barneys
  • Arcsight
  • Revere Electric Supply
  • CorVel
  • Fisher Communications
  • Virginia Credit Union
  • Sierracin
  • Benchmark Group
  • City of Franklin, TN
  • Ohio Hi-Point Career Center
  • City of Durham, NC
  • Alamo Area Council of Governments
  • SilverPoint Capital
  • Lake-Sumter EMS
  • designDATA
  • City of Reno, NV
  • TVOntario
  • Tower Hill Insurance
  • Hancock Askew
  • Bonadio
  • Epifany
  • Laughlin, Falbo, Levy & Moresi
  • Bay Partners
  • PMHCC
  • Ventyx
  • City of Rochester, MN
  • Holy Name Hospital
  • BlueLinx Corporation
  • County of Polk, FL
  • Integrated Program Office, NOAA
  • Academy for Educational Development
  • Delta County Hospital
  • Allianz Global Risk US
  • Portland Community College
  • U.S. Legal Support
  • Reedsburg Area Medical Center
  • Kern Medical Center
  • CEI Community Mental Health
  • The Morey Corporation
  • Cisco
  • Renovis, Inc.
  • GeoEngineers
  • Trailer Bridge
  • Redwood Credit Union
  • University of California, San Diego
  • South Carolina Educational Television
  • Albert Kahn Associates
  • Zyman Group
  • Battle Ground Academy
  • Alabama Shakespeare Festival
  • National Forensic Science Technology Center
  • Beenox, Activision
  • Service Group
  • PGP Valuation Inc
  • City College of New York
  • Best Friends Animal Society
  • Alexza Pharmaceuticals
  • Aspire Public Schools
  • City of Bloomington, IN
  • GotVMail Communications
  • OPI
  • Greater Victoria School District
  • Occam Networks, Inc.
  • City of Westminster, CA
  • World Book Publishing
  • Academy School District 20
  • MEMC Electronic Materials
  • Alain Pinel
  • Truliant Federal Credit Union
  • Ropers, Majeski, Kohn, Bentley
  • Making-Waves
  • Jacksonville Transportation Authority
  • County of Richland, SC
  • Granite I.T.
  • Harbourvest Partners LLC
  • Bahamas Telecommunication Company
  • Educational Services of America
  • USGS Pacific Science Center
  • Pepper Construction
  • Holland Company
  • Stevens & Wilkinson
  • Denny's Restaurants
  • PS&S
  • Cooley Godward
  • City of Alice, TX
  • BeVocal, Inc.
  • GRW Engineers Inc
  • City of Stoughton, WI
  • Epic Management Lp
  • Soon Lee Holdings Group
  • MICO, Inc.
  • Maine Office of the Attorney General
  • G2 SwitchWorks
  • Robert Stern Architects
  • Florida East Coast Industries
  • Bank of Wisconsin Dells
  • City of Stockton, CA
  • Ingenuit Technologies
  • Coffee Regional Medical Center
  • Flexsteel Industries, Inc.
  • OnSite Network
  • Moore Stephens Frost
  • Lincoln County
  • Coinstar
  • Arbor Networks
  • Linear Technology
  • General Dynamics Robotic Systems
  • United Online
  • SIPA Columbia University
  • L3 Communications
  • Austin Diagnostic Clinic
  • Rain For Rent
  • Calypso Technology
  • SeatonCorp
  • Quinlan Independent School District
  • Markel Insurance
  • Viyu Network Solutions
  • City of Austin, TX
  • United Utilities Inc
  • West Brothers
  • Kane and Finkel
  • Shin Yang Group of Companies
  • Bellarmine College Preparatory
  • Fellowship of the Woodlands
  • Wilbur-Ellis Company
  • Medicard Phillipines, iNc
  • Infinera Corporation
  • Lattimore Black Morgan & Cain
  • DRT Manufacturing
  • Libco Travel
  • Tekco Management Group/CyberHeat, Inc.
  • Northwestern Memorial Physicians Group
  • FMA Communications
  • ABLE Law Group
  • Manhard Consulting
  • City of Sarnia, ON
  • Akerman Senterfitt
  • The Heritage Group
  • Holmesdale Technology College
  • City of Lewisville, TX
  • Seminole Energy Services
  • Hitachi Medical Systems
  • National Galleries Of Scotland
  • CompuMentor
  • Rocket Science Consulting
  • Desert Eagle Distributing
  • Shannon Medical Center
  • Nomaco
  • Gryphon Systems Services
  • WOW! Internet Cable Phone
  • Hiway Federal Credit Union
  • Boyd County Public Library
  • Maine Maritime Academy
  • Wellington West
  • Quorum Information Systems
  • Starwood Pacific Hotels
  • Cleveland Clinic
  • Sansum-Santa Barbara Medical
  • Advantage Credit Union
  • Kraft Construction
  • TCI/History Alive
  • New England Motor Freight
  • Appalachian Underwriters
  • VG's Food Center, Inc.
  • South & Associates
  • South Eastman Health
  • Mortgage Master Inc.
  • NRT, Inc.
  • City of Beaumont, TX
  • ACS Inc
  • GT Conveyor Company
  • Brunini Grantham Grower & Hewes, PLLC
  • Merritt
  • Del Laboratories, Inc.
  • Roper Saint Francis
  • Berkeley Heart Lab, Inc.
  • Signal Financial Credit Union
  • State of California, DCA
  • Chaparral Boats
  • County of York, SC
  • The International HIV/AIDS Alliance
  • XP Systems
  • Decarolis
  • Hamamatsu Corp.
  • Accelrys
  • The Trigen Companies
  • Canadian Forces College
  • Pharmacopeia
  • Polysius Corporation
  • College Regina Assumpta
  • Knowledge Network
  • Abbott Point of Care
  • S.M. Wilson
  • Bayada Nurses
  • Jordan's Furniture
  • City of Columbia, TN
  • Rehabilitation Institute Of Chicago
As to dollars savings, we save money on other systems management tools. We would have had to purchase a tool, purchase the hardware, and with KACE Appliance we got systems management and a help desk tool in one box that is extremely easy to manage. – Ron Marshall, Desktop Support Manager, TechSoup