Wir haben uns von zwei oder drei anderen Produkten getrennt und können nun mit Dell KACE in einem einzigen Jahr 100.000 USD einsparen.
Brian Hudson, Leiter des Bereichs IS-Infrastruktur
Ministerium für Landwirtschaft und Ernährung, Westaustralien

What's the User Settable column for on the Category Value configuration page?

The User Settable value is either 'true' or 'false'. It indicates if a non-help desk admin is allowed to set the category value on a ticket.

Many of our customers have a simplified view of Categories that they present to their end users. Hardware/Software/Email/Network/Printers for instance.

But internal to the help desk admins, there are various levels of Network problems and Software Problems. This allows you to have a complicated set of Categories for internal use, while keeping it simple for your end users.