The K1000 appliance comes with a number of standard Help Desk reports. To access the Help Desk reports, from the Reports tab, select "View by category ... HelpDesk."
Some of the common reporting needs include the ability to report the number of open / closed / stalled tickets based on Owner or Category. Reporting by owner allows you see who is being productive in closing bugs. Looking at the tickets across Categories allows you to see if users are having more problems in a specific area.
Reports are added to the product each release. Here is a selection of report titles currently available:
- Closed Tickets last 31 days by Owner
- Closed Tickets last 7 days by Owner
- Opened Tickets by Owner
- Stalled/Opened Tickets by Priority
You also have the ability to modify the standard reports, or create custom reports for your specific needs.