How to enable debug logs on the KACE K1000 Client

Agent Version 5.4

Amp.conf/log file locations:   

• For XP: c:\documents and settings\all users\dell\kace
• For Windows 7:  c:\programdata\dell\kace\
• For Mac OS X: /Library/Application\ Support/Dell/KACE/data
• For Ubuntu/SLES/RHEL: /var/dell/kace

Windows

Same as version 5.3

Mac OSX

Method 1: If the agent is not connecting to the kbox

1. In Terminal, navigate to /Library/Application\ Support/Dell/KACE/data.
2. Edit the amp.conf file: 

   1. sudo nano /Library/Application\ Support/Dell/KACE/data/amp.conf Add debug=true at the bottom of the file. 

   2. Press ctrl+X.
   3. Press Y to save changes.
   4. Enter to save file as amp.conf.
3. Restart the service with:

   1. sudo /Library/Application\ Support/Dell/KACE/bin/AMPCtl stop

   2. sudo /Library/Application\ Support/Dell/KACE/bin/AMPCtl start

The log files at /Library/Application\ Support/Dell/KACE/data will now have debug info.

OR

1. In Terminal, navigate to /Library/Application\ Support/Dell/KACE/bin
2. Execute the AMPTools program:
   1. sudo ./AMPTools debug=true

The log files at /Library/Application\ Support/Dell/KACE/data will now have debug info.

Method 2: If the agent connecting to the kbox

1. Click Scripting > Run Now, search for script called K1000 Agent Debug Log Enable (Mac).
2. Select the specific machines as a target.
3. Click Run Now.

Agent Version 5.3

Windows 
 
In 5.3 agents (and up) enabling debugging is much easier. Here are the steps:  

Amp.conf/log file locations: 
 

• For XP: c:\documents and settings\all users\dell\kace
• For Windows 7:  c:\programdata\dell\kace\
• For Mac OS X: /Library/Application\ Support/Dell/KACE/data

Method 1: If the agent is not connecting to the kbox

1. Open an administrative command prompt to c:\program files\dell\kace (note:32bit program files).
2. Run amptools.exe debug=true.

OR 
 

1. Stop the Dell Kace Agent service.
2. Edit the amp.conf and add a line for debug=true.
3. Start the service again.

 Method 2: If the agent connecting to the kbox

1. Click Scripting > Run Now, search for script called K1000 Agent Debug Log Enable (Mac).
2. Select the specific machines as a target.
3. Click Run Now. 

Gather the following files and add to a zip (example: computer1_2012-08-13.zip):  

• amp.conf
• amp.log
• amp1.log
• ampinstaller.log
• KBOT_LOG.txt
• kcopy.log
• kinventory.log
• kUserALert.log
• pluginWeb.log
• pluginDesktopAlerts.log
• pluginRunProcess.log
• pluginPatching.log
• runkbot.log
• inventory.xml

Mac OSX

1. In Terminal, navigate to /Library/Application\ Support/Dell/KACE/data.
2. Edit the amp.conf file: 

   1. sudo nano /Library/Application\ Support/Dell/KACE/data/amp.conf Add debug=true at the bottom of the file. 

   2. Press ctrl+X.
   3. Press Y to save changes.
   4. Enter to save file as amp.conf.
3. Restart the service with:

   1. sudo /Library/Application\ Support/Dell/KACE/bin/AMPCtl stop

   2. sudo /Library/Application\ Support/Dell/KACE/bin/AMPCtl start   

The log files at /Library/Application\ Support/Dell/KACE/data will now have debug info 
 

Agent Version 5.1

Amp.conf/log file locations 
 

• For XP and Win7: c:\Program Files\Kace\Kbox
• For Mac OSX: /var/kace/SMMP

 
The following applies to 5.1.31311 agents (and up).  

Windows

Method 1: If the agent is not connecting to the kbox via amp

1. Open a command prompt to c:\program files\dell\kace (note:32bit program files) and run:
   

   1. ampreset.exe debug=true  

OR 
 

1. Stop the Dell Kace Agent service.
2. Edit the amp.conf located in c:\programdata\dell\kace and add a line for debug=true.
3. Start the service again.

Method 2: If the agent connecting to the kbox

1. Under Scripting > Run Now, search for script called K1000 Agent Debug Log Enable (Windows).
2. Select the specific machines as a target.
3. Click Run Now.

 
Mac OSX 

Method 1: If the agent is not connecting to the kbox via amp 

1. Edit the amp.conf file: 

   1. sudo nano /var/kace/SMMP/SMMP.conf.

   2. Add debug=true at the bottom of the file. 

   3. Press ctrl+X.
   4. Press Y to save changes.
   5. Enter to save file as SMMP.conf. 
2. Restart the service
   1. sudo /Library/KBOXAgent/Home/bin/SMMPctl stop
   2. sudo /Library/KBOXAgent/Home/bin/SMMPctl start 
3. Force and inventory:   
   1. sudo ./runkbot 2 0 
      OR
   2. sudo /Library/KBOXAgent/Home/bin/runkbot 2 0

Method 2: If the agent connecting to the kbox

1. Under Scripting > Run Now, search for script called K1000 Agent Debug Log Enable (Mac).
2. Select the specific machines as a target.
3. Click Run Now.