从根本上来说,我认为K1000、K2000设备就是Altiris的增强版。我们能够完成通过Altiris可以完成的一切,但却轻松得多。
IT Analyst II,Kevin George
Advanced BioHealing

What's the User Settable column for on the Category Value configuration page?

The User Settable value is either 'true' or 'false'. It indicates if a non-help desk admin is allowed to set the category value on a ticket.

Many of our customers have a simplified view of Categories that they present to their end users. Hardware/Software/Email/Network/Printers for instance.

But internal to the help desk admins, there are various levels of Network problems and Software Problems. This allows you to have a complicated set of Categories for internal use, while keeping it simple for your end users.