How to remove duplicate KUIDs in the K1000 client

For 5.3

1. On the client machine shutdown the KBOX Management Service (Kace SMMP Management Service)
2. Go to the Registry using regedit and remove the two following keys: HKEY_LOCAL_MACHINE -> Software -> Kace
   
   Remove:
   1. InstallID entry
   2. MachineID entry
3. Restart the machine and check in again. The K1000 appliance will generate a new keys for client machine.

For 5.1

1. Go to the Registry using regedit and remove the two following keys:
   
   Remove:
   1. InstallID entry
   2. MachineID entry
      
      
   These keys are found in the following location in the registry:
   • For 32 bit:
     HKEY_LOCAL_MACHINE -> Software -> Dell → Kace
   • For 64 bit:
     HKEY_LOCAL_MACHINE -> Software -> WOW6432Node → Dell → Kace
2. Restart the Dell Kace Agent service. This should create new KUID entries.

Please note: To fix the original issue, the image needs to be fixed with the following FAQ:

• "Are there additional steps when deploying the K1000 client on a PC image?"

Related articles:

• Understanding-and-dealing-with-duplicate-machines-in-inventory