Everybody hates you! You are the evil IT support technician that keeps end-users from doing their job by simply refusing to instantaneously fix their crashed computer from across a few thousand miles away! You obviously know exactly what is wrong with their systems through some kind of black magic voodoo powers and can solve their problems with a single wave of your invisible magic wand but arrogantly refrain from doing so!

Could you be more demonized? For a change, how would you like to be the ever-smiling and helpful angel instead of the ugly demon? Now you can! Bomgar and Dell KACE together enable support organizations to enrich the user-experience and improve customer satisfaction through a comprehensive and easy to use service desk solution with integrated remote collaboration capabilities that offers superior quality of service and faster resolution times. The service desk is the face of IT and the Bomgar integration with KACE helps save it!

The integration of Bomgar with KACE allows end users to start chat and remote support sessions with the support organization and have their request be automatically transferred to the least-busy technician. Support staff can associate sessions to the Dell KACE K1000 Management Appliance help desk ticket, and invite end-users for remote support sessions from within the ticket. The K1000 ticket is automatically updated with the session content allowing support staff to pass tickets around with full historic information thereby saving time on having to gather the previous actions on a ticket. These remote collaboration and tracking capabilities deliver superior Service Desk user experience that leads to high customer satisfaction for support organizations through better service quality, improved first call resolution rates and faster resolution times.

If you are an IT organization looking to enrich the user-experience and improve customer satisfaction register for a free live one hour webinar to learn how Dell KACE and Bomgar can help you.